Delivery and Returns
Novecrafto always provides FREE standard shipping on ALL orders – no minimums or exclusions! Some customers may qualify for upgraded shipping at no charge.
If you want to pick item yourself that is not a issue. Please just contact us in advance so we would be prepared and waiting for you.
60 DAY RETURNS
Return shipping from anywhere in the UK is always FREE. If you are not 100% satisfied with your purchase from Novecrafto, you can return your qualifying item(s) for a full refund within 60 days of purchase – no catches or exceptions! Returns must be unused with the original tags attached and with the original packaging. Basically, item must be returned as received. Returned merchandise that does not meet these requirements may not qualify for a refund. Please contact us to start the return process. If you have received defective, damaged or incorrect merchandise, please contact us right theway
Once we receive your qualifying return and approve your refund, Novecrafto will credit your original method of payment. Depending on your financial institution, please allow an additional 2 – 10 business days for the credit to post to your bank or credit card account.
You also have the option to exchange an eligible order instead of returning it for a refund. You may be able to process an exchange yourself for certain eligible orders in your Novecrafto.com account. If an order is eligible, you will see an option in your account to select an item to exchange, and will be provided the instructions and terms that apply to your exchange.
SHIPPING DESTINATIONS & SPEEDS
Just because shipping is free, doesn't mean it should take a long time. Novecrafto offers 2 shipping speeds: 3-4 business days, 2-business days. You may expedite your shipping at the Checkout page. Please note some items are ineligible for expedited shipping – these items will be marked as such in the product description. Expedited shipping is not available for shipments outside the UK. Please allow additional time for your order to arrive to these locations. Delivery dates are subject to order cut-off times or carrier and COVID delays.